Shipping Information and Policies

Returns & Exchanges

At Everlasting Woodworks, we want you to be completely satisfied with your purchase. We gladly accept returns, exchanges, and cancellations under the following conditions:

Returns and Replacement Policy:

We are committed to ensuring your satisfaction with our products. Here's our return and replacement policy:

Eligible for Replacement:

  • Items can be replaced if they are the wrong size, color, or style as ordered.

  • Replacement is available for items that arrive damaged during transit.

  • Items with cracks or splits upon delivery are also eligible for replacement.

Non-Refundable Items:

  • If your item does not meet the criteria mentioned above, it cannot be refunded.

  • Please note that wood is a natural material and can expand and contract over time. Due to the nature of wood, we cannot replace items affected by natural movements.

Cancellation Policy:

  • You can cancel your order within one week of purchasing for a full refund. After one week, our regular return policy applies.

Initiating a Return:

  • If you need to replace an item, please contact us within 7 days of receiving your order.

  • Provide your order number and details about the issue, and we will guide you through the return process.

Return Shipping:

  • If the return is due to our error (wrong size, color, style, damaged, etc.), we will cover the return shipping costs.

  • If the return is not due to our error, the customer is responsible for return shipping fees.

Shipping Cost Estimation

We strive to provide transparent and fair shipping costs for your convenience. The shipping price will be calculated at checkout based on several factors, including the dimensions and weight of the item, as well as the destination address. We work diligently to ensure that our shipping rates are competitive and reflect the actual cost of delivering your woodworking products safely to your doorstep. If you have any questions about shipping costs or need assistance with your order, please feel free to reach out to us. We're here to help make your shopping experience with us as smooth and affordable as possible.

Lead Time

We take pride in handcrafting each piece of furniture with meticulous attention to detail. Our lead times can vary depending on the time of year and demand for our products. During peak seasons or holidays, such as the end of the year or special promotions, lead times may be longer due to increased demand. Conversely, during slower periods, lead times may be shorter.

We understand the importance of transparency and want to provide you with accurate information about when you can expect to receive your order. If you would like a more specific lead time for your purchase, please don't hesitate to contact us. Our friendly customer service team will be happy to assist you and provide you with the most up-to-date information regarding your order.

How Shipping Works

We offer convenient shipping options to ensure your woodworking products reach you safely and on time. For our shipping services, we partner with uShip, a reliable carrier known for their efficiency and professionalism.

Shipping Times:

  • For items shipped via uShip, please expect your order to arrive within 7-14 days from the date of pickup, unless it's a local delivery.

  • Local deliveries may have shorter transit times.

Tracking Information:

  • Once your item is picked up by the uShip driver, you'll receive tracking information directly from them.

  • For larger freight shipments, a freight company will provide you with tracking details.

Delivery Notification:

  • The uShip driver will contact you a few days before the scheduled delivery to arrange a suitable delivery time.

  • For freight shipments, the freight company will also coordinate with you for delivery.

Note: If you have any specific shipping requirements or questions about your order, please don't hesitate to contact us. We're here to ensure your woodworking products reach you smoothly and efficiently.

Local pickup at Everlasting Woodworks

We offer the convenience of local pickup for your woodworking furniture, and best of all, it's free of charge. Once your order is placed, we'll provide you with an estimated date of completion, so you can schedule a pickup date that works for you. If the completion timeframe changes for any reason, we'll promptly update you to ensure a smooth and hassle-free experience. We look forward to helping you bring your beautifully crafted furniture home!

Checking Your Order Status

To check the status of your order with Everlasting Woodworks, keep an eye on your email inbox. We'll send you regular updates regarding the progress of your shipment, including the contact information of the uShip driver or freight company handling your delivery. You can reach out to them directly for tracking details and delivery updates.

If you haven't received your product within the expected timeframe, or if you have any questions or concerns, please don't hesitate to contact us. We're dedicated to ensuring that your woodworking experience with us is smooth and satisfactory, and we'll promptly investigate any issues that arise.